Use UK
 

Terms and Conditions

 

Orders

 

By placing an order with Use UK you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at:

 info@use-uk.com, before placing an order with us.

 

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

 

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Our products are currently unavailable outside the United Kingdom.

 

A Contract between the customer and Use UK for the sale of our products will only exist once an order has been accepted, processed and despatched unless the order is for a ‘made to order’ product. This does not affect the customer's statutory rights.

 

We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Use UK or delay due to any reasonable rescheduling of delivery.

 

Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

 

 ‘Made to order’ products

 

The contract shall not be concluded until we have received payment and we have accepted the order by way of a confirmation.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Use UK reserves the right at any time after receipt of your order to accept or decline your order for any reason.  We may require additional verifications or information before accepting any order.

 

Products, which are made to order, are done so specifically for you. Once production has started for ‘made to order products’ they may not be cancelled by you. 

Once delivered no ‘made to order’ products may be returned nor will we provide any refund unless it is faulty. This does no affect your statutory rights.

 

Your Right To Cancel

 

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch unless your order is for a ‘made to order’ product. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Made to order products are made to your specifications and therefore can not be cancelled once production has started.

 

Returns Policy

 

If you are not entirely happy with the products that you have chosen you may return them to us within 14 days of receipt, unless your order is for a ‘made to order’ product. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

 

Making Returns

 

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us, please contact us to make arrangements

 

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

 

Damaged goods

 

If transit carton(s) appear to be damaged, receipt of goods must be refused.

Use UK stands by the high quality of all its products.  Each product will have been inspected prior to packing. In the unlikely event of a problem please contact us in the first instance on +44(0) 1634 304524

 

Any errors or damage to goods in transit must be notified within 3 days of receipt of goods and all packaging must be kept or else a credit/refund cannot be issued.

 

Payment

 

We accept online payment in a secure environment via Paypal.

 

Paypal is one of the biggest providers of online transaction services in the world. Your bank information is encrypted and processed on a Paypal secure server. Use UK has no access to this information. Most major credit cards are accepted and you do not have to sign up to a Paypal account to make a payment. The service is also completely free for customers. All transactions are shown in £ sterling.

 

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£).

 

Our Guarantee To You

 

Stock permitting, all orders placed by the web are usually despatched to arrive with UK customers within 7 working days. During the busy Christmas period, we will advise you if there are likely to be any small delays. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

 

Conformity Of Goods

 

All of our products are handmade and therefore unique. We try to keep uniformity wherever possible but as the products are not mass produced some items may vary slightly from the picture shown. However, we take every care to ensure that the description and specification of our products are correct. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

 

Copy Right Notice

 

This website and its content is copyright of Use UK - © Use UK 2010. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

·        you may print or download to a local hard disk extracts for your personal and non-commercial use only

·        you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

Website Disclaimer

 

The information contained in this website is for general information purposes only. The information is provided by Use UK and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, [business name] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

Privacy Policy

 

This privacy policy sets out how Use UK uses and protects any information that you give Use UK when you use this website.

Use UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Use UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th June 2010

 

What we collect

 

We may collect the following information:

·        name and job title

·        contact information including email address

·  demographic information such as postcode, preferences and interests

·        other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·        Internal record keeping.

·        We may use the information to improve our products and services.

·        We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·        From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

You may choose to restrict the collection or use of your personal information in the following ways:

·        whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·        if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@use-uk.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email info@use-uk.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

 

 

 

 
 

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