Terms and Conditions

Orders

By placing an order with Use UK you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info@use-uk.com before placing an order with us.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Our products are currently unavailable outside the United Kingdom.

A Contract between the customer and Use UK for the sale of our products will only exist once an order has been accepted, processed and despatched unless the order is for a ‘made to order’ product. This does not affect the customer's statutory rights.

We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Use UK or delay due to any reasonable rescheduling of delivery.

Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

 ‘Made to order’ products

The contract shall not be concluded until we have received payment and we have accepted the order by way of a confirmation.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Use UK reserves the right at any time after receipt of your order to accept or decline your order for any reason.  We may require additional verifications or information before accepting any order.

Products, which are made to order, are done so specifically for you. Once production has started for ‘made to order products’ they may not be cancelled by you. 

Once delivered no ‘made to order’ products may be returned nor will we provide any refund unless it is faulty. This does no affect your statutory rights.

Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch unless your order is for a ‘made to order’ product. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Made to order products are made to your specifications and therefore can not be cancelled once production has started.

Returns Policy

If you are not entirely happy with the products that you have chosen you may return them to us within 14 days of receipt, unless your order is for a ‘made to order’ product. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Please take extra care to read our Product Care Information as we cannot accept items for a refund or exchange if they have been damaged in the wash.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us, please contact us to make arrangements

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Damaged goods

If transit carton(s) appear to be damaged, receipt of goods must be refused.

Use UK stands by the high quality of all its products. Each product will have been inspected prior to packing. In the unlikely event of a problem please contact us in the first instance on +44(0) 1634 304524

Any errors or damage to goods in transit must be notified within 3 days of receipt of goods and all packaging must be kept or else a credit/refund cannot be issued.

Payment

We accept online payment in a secure environment via Paypal.

Paypal is one of the biggest providers of online transaction services in the world. Your bank information is encrypted and processed on a Paypal secure server. Use UK has no access to this information. Most major credit cards are accepted and you do not have to sign up to a Paypal account to make a payment. The service is also completely free for customers. All transactions are shown in £ sterling.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£).

Our Guarantee To You

Stock permitting, all orders placed by the web are usually despatched to arrive with UK customers within 7 working days. During the busy Christmas period, we will advise you if there are likely to be any small delays. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Conformity Of Goods

All of our products are handmade and therefore unique. We try to keep uniformity wherever possible but as the products are not mass produced some items may vary slightly from the picture shown. However, we take every care to ensure that the description and specification of our products are correct. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.