Terms and Conditions
Orders
By placing an order with
Use UK you will be deemed to have read, understood and
agreed to these Terms and Conditions. If you are unhappy
with any aspect of these, then you should contact us at:
info@use-uk.com, before
placing an order with us.
These Terms and Conditions and your
use of our web site are governed by English law and you
agree to submit to the non-exclusive jurisdiction of the
English court. This does not affect your non-excludable
statutory rights.
This website and our Terms and
Conditions have been designed for use within the United
Kingdom and under UK law. Our products are currently
unavailable outside the United Kingdom.
A Contract between the customer and
Use UK for the sale of our products will only exist once
an order has been accepted, processed and despatched
unless the order is for a ‘made to order’ product. This
does not affect the customer's statutory rights.
We will not be liable for any
direct or indirect loss of profits or other financial
loss or damage suffered by you through any reasonable
delay or delay due to unforeseen circumstances outside
of the reasonable control of Use UK or delay due to any
reasonable rescheduling of delivery.
Prices and availability of goods is
subject to change without notice. This means that the
price confirmed after placing the order may be different
to that charged at delivery. Every effort is made to
ensure that this will not happen. A delivery charge will
be added to your order value where appropriate, please
see delivery times and charges.
‘Made to order’ products
The contract shall not be concluded
until we have received payment and we have accepted the
order by way of a confirmation.
Your receipt of an electronic or
other form of order confirmation does not signify our
acceptance of your order, nor does it constitute
confirmation of our offer to sell. Use UK reserves the
right at any time after receipt of your order to accept
or decline your order for any reason. We may require
additional verifications or information before accepting
any order.
Products, which are made to order,
are done so specifically for you. Once production has
started for ‘made to order products’ they may not be
cancelled by you.
Once delivered no ‘made to order’
products may be returned nor will we provide any refund
unless it is faulty. This does no affect your statutory
rights.
Your Right To Cancel
You may normally cancel your order
(once accepted by us) for any reason up to the point of
despatch unless your order is for a ‘made to order’
product. If you do cancel the contract within this time
any payments made by you will be refunded in full within
30 days.
Made to order products are made to
your specifications and therefore can not be cancelled
once production has started.
Returns Policy
If you are not entirely happy with
the products that you have chosen you may return them to
us within 14 days of receipt, unless your order is for a
‘made to order’ product. We will be more than happy to
offer you an exchange or, at our option, a refund
provided that the products are returned complete, in
perfect condition, unused, and with the original
packaging.
Making Returns
For all returns, except where the
item is faulty, you will be required to arrange and pay
for the return of the products to us. To return any
products to us, please contact us to make arrangements
When returning items you are
strongly recommended to obtain proof of posting. We
cannot accept responsibility for parcels lost in
transit. We will only refund or provide an exchange for
the costs of postage where the item returned is faulty.
Damaged goods
If transit carton(s) appear to be
damaged, receipt of goods must be refused.
Use UK stands by the high quality
of all its products. Each product will have been
inspected prior to packing. In the unlikely event of a
problem please contact us in the first instance on
+44(0) 1634 304524
Any errors or damage to goods in
transit must be notified within 3 days of receipt of
goods and all packaging must be kept or else a
credit/refund cannot be issued.
Payment
We accept online payment in a
secure environment via Paypal.
Paypal is one of the biggest
providers of online transaction services in the world.
Your bank information is encrypted and processed on a
Paypal secure server. Use UK has no access to this
information. Most major credit cards are accepted and
you do not have to sign up to a Paypal account to make a
payment. The service is also completely free for
customers. All transactions are shown in £ sterling.
All prices quoted on this website
are accurate at the time of publication and are quoted
in pounds sterling (£).
Our Guarantee To You
Stock permitting, all orders placed
by the web are usually despatched to arrive with UK
customers within 7 working days. During the busy
Christmas period, we will advise you if there are likely
to be any small delays. In the event that an item is
temporarily out of stock, we will notify you of the
delay and despatch it as soon as it arrives.
Conformity Of Goods
All of our products are handmade
and therefore unique. We try to keep uniformity wherever
possible but as the products are not mass produced some
items may vary slightly from the picture shown. However,
we take every care to ensure that the description and
specification of our products are correct. While the
colour reproduction of the products is a close
representation, we cannot accept any responsibility for
any variation in colour caused by the browser software
or computer system used by you.
Copy
Right Notice
This website and its content is copyright of Use UK -
© Use UK 2010. All rights reserved.
Any redistribution or reproduction of part or all of
the contents in any form is prohibited other than the
following:
·
you may print or download
to a local hard disk extracts for your personal and
non-commercial use only
·
you may copy the content
to individual third parties for their personal use, but
only if you acknowledge the website as the source of the
material
You may not, except with our express written
permission, distribute or commercially exploit the
content. Nor may you transmit it or store it in any
other website or other form of electronic retrieval
system.
Website Disclaimer
The information contained in this website is for
general information purposes only. The information is
provided by Use UK and while we endeavour to keep the
information up to date and correct, we make no
representations or warranties of any kind, express or
implied, about the completeness, accuracy, reliability,
suitability or availability with respect to the website
or the information, products, services, or related
graphics contained on the website for any purpose. Any
reliance you place on such information is therefore
strictly at your own risk.
In no event will we be liable for any loss or damage
including without limitation, indirect or consequential
loss or damage, or any loss or damage whatsoever arising
from loss of data or profits arising out of, or in
connection with, the use of this website.
Through this website you are able to link to other
websites which are not under the control of [business
name]. We have no control over the nature, content and
availability of those sites. The inclusion of any links
does not necessarily imply a recommendation or endorse
the views expressed within them.
Every effort is made to keep the website up and
running smoothly. However, [business name] takes no
responsibility for, and will not be liable for, the
website being temporarily unavailable due to technical
issues beyond our control.
Privacy Policy
This privacy policy sets out how Use UK uses and
protects any information that you give Use UK when you
use this website.
Use UK is committed to ensuring that your privacy is
protected. Should we ask you to provide certain
information by which you can be identified when using
this website, then you can be assured that it will only
be used in accordance with this privacy statement.
Use UK may change this policy from time to time by
updating this page. You should check this page from time
to time to ensure that you are happy with any changes.
This policy is effective from 15th June 2010
What we collect
We may collect the following
information:
·
name and job
title
·
contact
information including email address
·
demographic
information such as postcode, preferences and interests
·
other
information relevant to customer surveys and/or offers
What we do with the information we
gather
We require this information to
understand your needs and provide you with a better
service, and in particular for the following reasons:
·
Internal record
keeping.
·
We may use the
information to improve our products and services.
·
We may
periodically send promotional emails
about new products, special offers or other
information which we think you may find interesting
using the email address which you have provided.
·
From time to
time, we may also use your information to contact you
for market research purposes. We may contact you by
email, phone, fax or mail. We may use the information to
customise the website according to your interests.
Security
We are committed to ensuring that
your information is secure. In order to prevent
unauthorised access or disclosure,
we have put in place suitable physical,
electronic and managerial procedures to safeguard and
secure the information we collect online.
How we use cookies
A cookie is a small file which asks
permission to be placed on your computer's hard drive.
Once you agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to
respond to you as an individual. The web application can
tailor its operations to your needs, likes and dislikes
by gathering and remembering information about your
preferences.
We use traffic log cookies to
identify which pages are being used. This helps us
analyse data about web page traffic and improve our
website in order to tailor it to customer needs. We only
use this information for statistical analysis purposes
and then the data is removed from the system.
Overall, cookies help us provide you
with a better website, by enabling us to monitor which
pages you find useful and which you do not. A cookie in
no way gives us access to your computer or any
information about you, other than the data you choose to
share with us.
You can choose to accept or decline
cookies. Most web browsers automatically accept cookies,
but you can usually modify your browser setting to
decline cookies if you prefer. This may prevent you from
taking full advantage of the website.
Links to other websites
Our website may contain links to
other websites of interest. However, once you have used
these links to leave our site, you should note that we
do not have any control over that other website.
Therefore, we cannot be responsible for the protection
and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by
this privacy statement. You should exercise caution and
look at the privacy statement applicable to the website
in question.
Controlling your personal
information
You may choose to restrict the
collection or use of your personal information in the
following ways:
·
whenever you are
asked to fill in a form on the website, look for the box
that you can click to indicate that you do not want the
information to be used by anybody for direct marketing
purposes
·
if you have
previously agreed to us using your personal information
for direct marketing purposes, you may change your mind
at any time by writing to or emailing us at
info@use-uk.com
We will not sell, distribute or lease
your personal information to third parties unless we
have your permission or are required by law to do so. We
may use your personal information to send you
promotional information about third parties which we
think you may find interesting if you tell us that you
wish this to happen.
You may request details of personal
information which we hold about you under the Data
Protection Act 1998. A small fee will be payable. If you
would like a copy of the information held on you please
email info@use-uk.com
If you believe that
any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as
possible, at the above address. We will promptly correct
any information found to be incorrect.
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